Prior to working with FMP Global, Henderson relied upon another outsourced payroll provider to manage all 20 countries’ payroll. However, a lack of reporting ability and time consuming and heavily administrative processes internally for the business meant that processing payroll could take in excess of a week, with Henderson having no visibility of any changes in real-time. The decision to change provider came when it was decided that this current payroll solution was no longer fit for purpose and that each country should have ownership of its own payroll.
Janus Henderson* , ‘Processing payroll with our previous provider could take over a week. We would send them the relevant information and await feedback which could take in excess of three days to receive. We would then amend any errors and send back to the provider again. This went on until all of the information was correct – a very time consuming and inefficient process. As well as this, we had no reporting capability, and with a UK payroll at a basic amount of £15m per month any discrepancies needed to be visible immediately.’
‘Throughout the tender process FMP Global was able to demonstrate a thorough understanding of payroll and its intricacies as well as an understanding of our business, in short they are payroll people who understand IT. Initially we were concerned that bringing parts of payroll back in-house would be time consuming. However, it is actually a far simpler process, and we can now see the effect of our changes in real-time, make changes to employee details and know that these changes have been logged. This has meant that there are now far fewer errors with a lot less delay. FMP has been a joy to work with and have really gone the extra mile for us – we are looking forward to working with them more in the future.’
*As at 30 June 2013