Combine efficient and effective payroll administration with sensitive customer service
The personalisation agenda aims to give disabled people choice and control over how their needs are met and they are each given personal budgets to control their support arrangements. Therefore, with the recent growth in the number of disabled people receiving personal budgets (and taking them as a Direct Payment), ecdp wanted to lead the way in combining efficient and effective payroll administration with sensitive customer service.
As a result of the personalisation agenda, ecdp process payroll for over 4,000 clients across the UK. ecdp recognised it did not, however, have enough back office processing capacity to handle the growing volume of clients.
Understanding of a unique sector
The problem faced by ecdp was that the Direct Payment market is completely unique. Payroll is traditionally one employer who pays many people. At ecdp, they have many employers (their clients) who all have to pay one or a handful of people. Effectively, the way theecdp payroll service works is the reverse of the usual practice.
ecdp wanted to work with a provider who understood the voluntary sector, and who were also market leaders in payroll services. They needed a provider who could not only support them, but also had the technical knowledge and experience to manage the required complexity of the type of payroll processing needed.
ecdp undertook an extensive research exercise to source a company to suit their needs. They found that FMP Global has a strong track record in the voluntary sector and were impressed by the willingness of FMP to work with ecdp in developing an understanding of ecdp and the challenges faced by their clients.